Overview of Products

At Rail Europe, we combine the maps, schedules and fares for over 50 different train companies across Europe, creating the most complete line of European rail products, offers, and services in the market today. They include:

Train Tickets

If your clients are planning on visiting just two cities, or traveling by rail for less than three days, train tickets might be the right choice for them. Train tickets are valid for a single journey from one European destination to another.

Train tickets are issued on our website either as open tickets plus reservation or tickets inclusive of reservations.

Travelers with an open ticket are not holding specific seat reservations. They will receive a ticket and can use it to get on and off the train as many times as they like on the route between the two destinations. When a train can be reserved we will offer the ticket along with a reservation. In such a case, travelers will receive an open ticket plus a separate reservation ticket that will include the reservation details such as the city pair, date, time, train number, car number, etc. Tickets inclusive of reservation are mostly issued for high speed trains. In this case travelers will receive a single ticket that covers the journey as well as the reservation.

We also offer tickets for selected airport transfers to and from the cities of their destination. Train tickets are issued as paper tickets and e-tickets.

For fares and schedules, visit our website at agent.raileurope.com

E-tickets

Many high speed trains tickets are available as e-tickets and can be used for boarding. They’re available for trains reaching France, Belgium, Luxembourg, Switzerland, Britain, Germany, Italy and Spain. Whenever available for your clients’ journey, e-tickets will be offered as a delivery option. Your clients can also purchase e-tickets for the Heathrow Express via Rail Europe North America Inc. See the chart below for more information on sample routes and e-ticketing options.

*NOTE:

    • For French International TGVs and Thalys, print-at-station tickets can only be retrieved from a self-service ticketing kiosk in France. This includes roundtrip tickets.

    • Eurostar print-at-station train tickets for Lille and Marne-la-Vallee must be retrieved from a self-service SNCF ticketing kiosk.

TRAIN FAMILIES AND SAMPLE ROUTES (only major routes shown, more routes may be available) Print at Home Print at Station
National Rail-British tickets
London to: Bath, Edinburgh, Glasgow, Liverpool, Manchester
N Y
Brussels-France TGV
Brussels to: Avignon, Lyon, Marseille, Paris and Paris CDG
Y Y*
Eurostar
London to: Brussels, Lille, Marne la Vallee, and Paris Eurostar stations. For Lille and Marne-la-Vallee, the client must retrieve their Eurostar tickets from a SNCF self service ticketing kiosk (BLS).
Y Y
France Italy TGV
Paris to Milan
Y Y*
French Journey
Paris to: Avignon, Bordeaux, Cannes, Lyon, Toulouse
Y Y
France-Spain High Speed
Paris-Barcelona, Barcelona-Marseille
Y Y*
German Trains
All trains departing from a German station
N Y
Heathrow Express
Heathrow Airport to London Paddington Station
Y N
Italo
Turin, Milan, Bologna, Venice, Florence, Rome, Naples, Salerno
Y N
Lyria
Paris to: Zurich, Basel, Bern, Neuchatel, Lausanne, Geneva, Interlaken
Dijon to: Lausanne, Berne, Neuchatel (Print at Station only)
Geneva to: Avignon, Marseille, Montpellier, Nimes, Cannes
Y Y*
Paris-Luxembourg Y Y*
Paris-Germany 
Paris to: Frankfurt, Manheim, Munich, Stuttgart
Frankfurt to Marseille, Dijon
Y Y*
RENFE direct connect
Madrid to: Barcelona, Cordova, Malaga, Seville
Paris to: Barcelona and Madrid
Barcelona to: Granada, Valencia, Seville, Montpellier, Perpignan
Y N
Thalys
Paris to: Brussels, Amsterdam, Schipol Airport/Amsterdam Airport, The Hague, Rotterdam, Oostende, Brugge, Ghent, Antwerp, Liege, Aachen, Cologne, Namur, Mons, Charleroi
Y Y*
Trenitalia
All routes
Y N

*These Print at Station e-tickets can only be retrieved from French stations

Print at Home e-tickets

Your clients will need to print their actual ticket from a printer either at home or in a hotel prior to arriving at the train station. The ticket is contained in a pdf document sent to you at the time of booking, in most cases through a web link in your Rail Europe invoice email. Print at Home e-tickets cannot be printed by rail staff within the train station.

The exceptions are Thalys and Italo print at home e-tickets, which are emailed to you separately after your purchase and are only accessible through your email, not from your online account.

Thalys print at home e-tickets will be sent to you by Thalys. And travelers must have a printed copy in hand prior to boarding the Thalys train.

Italo e-tickets are designated as Print @ Home, but in fact do not require a printed ticket. Your client only needs to present the conductor with their PNR (e-ticket number) and their passport upon boarding. If your clients feel more comfortable with paper in hand, we recommend that you email/share with them their itinerary. The Share feature can be found within the Itinerary you create online at agent.raileurope.com.

Print at the Station e-tickets

Your clients will need to print their actual ticket at the station using a self-service kiosk prior to boarding the train. They can do this on the day of their travel, or any time prior – but they can only do this at a train station. The general approach is the same: proceed to the self-service kiosk, enter the e-ticket number (also known as PNR) which is a letter code (or in the UK, a letter & number combination code) that is unique to each trip.

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