Why Rail Europe

A company with over 75 years of direct experience, that alone is a pretty good reason to use Rail Europe North America Inc. However, that alone isn’t why you’ll choose to. We offer a range of convenient services to aid and benefit travel agents. In addition to European rail passes and tickets, high speed and overnight train journeys, and city sightseeing tours, you’ll have access to resources and tools at agent.raileurope.com:

  • Access the latest specials and promotions
  • Use Live Chat
  • Make a ticket exchange or refund online (for select products)
  • View your order history (Bookings) and bookings in progress (Itineraries)
  • Register for a live online training course or view our pre-recorded FAQ videos

Why not watch our “Why Book with Rail Europe North America Inc?” video to learn more?

Helping You Sell

We want the Rail Europe experience to be great for the agents who book with us and for clients who benefit from their agent’s good judgment. Here’s how we do our part to make your part easier.

National Sales Support
Sales & Marketing Tools

Rail Europe offers a variety of resources and services to help you sell on agent.raileurope.com, our exclusive travel agent website (available in English, French and Spanish). Use it to check fares and schedules; use our multi-city search feature and Rail Pass Finder to perfectly match product(s) to clients, book e-tickets, get a quote for group travel, make a ticket exchange or refund online (for select products), view your Bookings (order history) and Itineraries (bookings in progress), register for a live online training course or view our pre-recorded FAQ videos. The site offers:

Product Fact Sheets
In-depth information on all of Rail Europe’s products: Multi-Country, National/ Single-Country rail passes, day and overnight trains, and train tickets. You’ll also find seating configurations, how to read a ticket, airport-to-train station information, train–station-to-train-station information, port-to-train-station information and Activities in various European cities. Access Product Fact Sheets from the Home page under Plan or via the Travel Agent Resources page.

Customized Brochures
You now have the capability to make our brochure, your brochure. Add your name, contact information, and email address to Rail Europe’s “Europe on Track” brochure to email or print for your clients. View or print out the entire brochure, or just the page(s) you need. Go to “Customize Rail Europe Brochures” from the Travel Agent Resources page on agent.raileurope.com.

Train Station Information
Access train station information from the “Travel Agent Resources” page or from the Home page under Plan. Many European stations are listed. It’s easy to find out what types of local transportation are at the station, which trains and destinations are served, if there are restaurants, a currency exchange, baggage consignment, lost and found, etc.

Monthly Rail News Tracker
Check out our monthly trade e-newsletter, Rail News Tracker, offering rail news and details on sales. Once you register on the site, you can sign up to receive this newsletter by viewing your subscription under your travel agency information on the Home page. Just click “edit” and check “yes.”

European Group Rail
Visit our Group web page for more information about your group travel needs and to get group quotes.

Rail Help
This is your source for the most detailed information on rail passes, tickets, on-board amenities, understanding seat reservations, and general information on placing, paying and receiving your order. Click on Rail Help for the answers to these questions and many more.

Trains
Your source for the most detailed information of on-board services per train operating company. Want to know if you can request a vegetarian meal on Eurostar, or if tickets on the French TGVs will allow travelers the flexibility to hop-on and off the train? Click on Trains for the answers to these questions and many more.

Live Chat
Rail Experts are ready to assist you with general web navigation and product inquiries while you’re working on your online booking. Please note: Live Chat agents are not able to create, modify or take payment, but can guide you through the online booking process.

Promotions and News
There’s always something new with Europe’s famous state-of-the-art rail. Keep up-to-date on the latest specials.

All About Train Travel
For more ins-and-outs of traveling Europe by train, All About Train Travel, located under Rail Help, is a great source of information.

Site Map and Search Box
Two shortcuts to find the information you need. Perfect.

Online Training
Learn to navigate and book via the Rail Europe travel agent website. Sign up for live, dedicated, online training highlighting the Rail Europe agent website and products. Agents can register for online training through the Travel Agent Resources page. Weekly courses and specialized sessions are available. Also, look for our pre-recorded On-Demand training videos hosted under the “Plan” icon on the home page.

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