Welcome

A message from the Rail Europe North America Sales Team:

Dear Travel Professional,

It is our pleasure to welcome you to TRAC®, The Rail Agent Course™: the exclusive travel agent training program from Rail Europe North America Inc TRAC® is the quick, convenient way for you to gain the knowledge and confidence you need to integrate rail travel into your clients’ journeys in Europe.

With over 75 years of experience, Rail Europe is the leading distributor of European rail products in North America. We help more than one million visitors each year discover Europe by rail.

Rail Europe offers one stop to plan and book your clients’ European rail travel by combining the maps and schedules of over 50 different train companies across Europe. Plus we give you our lowest fares online, tools to do research, and the option to add your own service fee and to hold bookings for up to 24 hours.

Our product range includes European rail passes, train tickets, high speed train tickets (which are available as e-tickets in France, Spain, Great Britain, Italy, and Germany) sightseeing passes, and hotel/rail packages.

Traveling by train is an authentic European experience – one that we are sure your clients will enjoy. As you may have a few questions about train travel (such as when to recommend rail, how to book tickets, when to make seat reservations, etc.), we’ve designed this training program to help clarify and simplify things. In today’s fiercely competitive travel industry, we know your ability to sell rail travel and to be a TRAC® rail expert will add new clients and profits to your agency.

With headquarters in White Plains, New York, and a Contact Center located in Des Plaines, Illinois, Rail Europe provides services to the travel trade in English, French and Spanish. For additional assistance, please visit our dedicated travel agent website at agent.raileurope.com, or call our knowledgeable Rail Europe travel consultants at +1 (800) 438-7245 within the US, +1 (800) 361-7245 within Canada, and +1 (800) 112-1776 within Mexico.

Sincerely,

FLORENCE PASQUIER

Sales Director

AMY RAFFERTY, CTC

Senior Manager of National Accounts, Trade & Marketing

ANGEL ALVAREZ

Regional Sales Director — Southeast US & Mexico

DAN GUENTHER

Regional Sales Director — Central US

PHILIP HENDRICH

Regional Sales Director, West US

RARES DIMITRU

Regional Sales Director — Canada

FRAN MACKIN

Sales Support Administrator

ANA NEVAREZ

Sales Support Administrator

DENISE JERGER

Sales Support Administrator

JENNIFER D’IPPOLITO

Vice President of Sales, North America/p>

FRED SPAGNUOLO

Senior Director, Field Sales & Groups

ELAINE MONTANEZ

Business Development Manager

TARA PETERS, CTC

Manager, Inside Sales